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5 Questions to Ask Before Hiring a Home Cleaning Service

Thinking of hiring a home cleaning service to help keep your place neat and tidy?

Maybe you’ve scoured Craigslist and found some independent cleaners offering great rates. Or perhaps you’ve looked at a larger maid service and requested a quote.

There are a lot of options out there. But how do you decide who to work with? Trusting someone to be in your home on a regular basis is a pretty big deal, especially if you’re going to be away during appointments. And when it comes to cleaning, you also want to make sure you are seeing consistent results over time.

It’s not uncommon to go through several cleaners before finding someone you can trust and like working with. But that that takes a lot of time and effort, and the point of hiring someone is to save time, right?

Luckily there is a way to quickly filter out cleaners that won’t be a good fit for you in the long run. And that is by asking the right questions up front.

So save yourself headaches down the road by having a conversation with your potential home cleaner that includes the following questions:

1. What services are included in the cleaning appointment?

"Clean" means different things to different people. Find out what is included in the appointment, and how you can add on items like cleaning inside the fridge and stove, or doing dishes and laundry.

Need a carpet steam cleaned? Some companies may be able to refer you to a carpet cleaner if they don’t provide this service themselves. It's always better to ask questions like this up front than to assume a particular service is already included.

2. What kind of equipment and products do you use?

Will your cleaner bring their own vacuum and supplies, or use what you have at home? If you have allergies to certain chemicals, it's a good idea to request all-natural cleaning products.

Some home cleaners say they use "green" products, so find out what they mean by "green", and what certifications their products have. Reputable cleaners will have information about their cleaning ingredients and will try to accommodate your requests.

3. How am I protected against damage or theft?

Learn whether the service is insured and if employees or contractors go through background checks. This is even more important with an independent cleaner. You want to make sure you are protected in case a damaging product is used on your hardwood floors, or if a fragile art piece is accidentally knocked over.

4. How do your fees work?

Are you being charged by the hour, or per appointment? Do they accept credit cards, or cash?

When in doubt, choose a service that accepts credit cards and provides receipts. This is especially useful if you work from home, as you can write off cleaning expenses on your taxes.

5. What is your customer service policy?

With any recurring service, rescheduling will probably happen at some point on your end, or on your cleaner's end. Find out what your cleaner's cancellation policy is, and if there are any associated fees.

In general the best way to learn about someone's customer service approach is to observe how they communicate with you before problems arise. If they are honest and approachable in addressing your concerns in the beginning, that's a good indicator of what type of service to expect if there are issues down the road.

Another way to do some homework on a cleaner is to check out their social media presence and try to find reviews online. These all hint to what you can expect as a customer.

Remember, sometimes you get what you pay for...

As with any service, it's smart to shop around and talk to several providers before making your decision. And while it can be tempting to go with someone offering an incredible deal, remember that you are trusting them to be in your home on a regular basis. Do your homework!

About CleanClub

Headquartered in Vancouver, CleanClub is the subscription housekeeping service designed for urban professionals. Choose between weekly, bi-weekly, or monthly appointments, all for a flat monthly rate, booked online. Find out more at or 1-877-955-5425.